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Carrier Review

Kemper insurance review: auto and home insurance in North Carolina

Kemper is a large, publicly-traded insurer with a significant non-standard auto division. Here's an honest look at who Kemper is right for in NC and where their weaknesses are.

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About Kemper

Kemper is a large, publicly-traded insurance holding company headquartered in Chicago. They write auto, home, life, and specialty insurance through independent agents. Their non-standard auto division, formerly known as Infinity, is their best-known product line in NC.

AM Best rating: A- (Excellent) for most Kemper operating companies.

Who Kemper is best for

  • Drivers with a poor driving record who have been declined by standard carriers
  • Clients who need an SR-22 filing in NC after a DUI or serious violation
  • Drivers with coverage lapses who need a policy that will accept their history
  • Homes that don't qualify for the preferred market (older construction, unique situations)

Non-standard auto insurance

Kemper's non-standard auto business (through their specialty division) is a common choice for high-risk drivers in NC. When preferred carriers like Progressive, Travelers, or Nationwide decline a driver, Kemper is often one of the few options still available.

Rates on non-standard auto are higher than preferred market rates, but availability matters when other carriers won't write you. Kemper also writes standard auto for preferred-risk drivers, though that's typically not where they're most competitive.

SR-22 insurance in NC

Kemper is one of the more accessible carriers for SR-22 filings in NC following a DUI, reckless driving charge, or other serious violation. If you need an SR-22 and have been turned down elsewhere, Kemper is a viable option to explore.

Home insurance through Kemper

Kemper writes home insurance in NC, but they're less competitive in the standard home market. They're more useful for homes that don't qualify for preferred carriers, older homes, commercial-adjacent properties, or homes with unique construction. For most standard homes, there are better-priced options in our carrier lineup.

Kemper's weaknesses

  • Customer service reviews are mixed, particularly in the specialty/non-standard division
  • Claims handling for non-standard policies has drawn complaints
  • Not the first choice for a preferred-risk client
  • Higher rates than preferred carriers for drivers who do qualify for the standard market

Cooper's take

Kemper fills an important gap, high-risk and non-standard auto. If you've been declined elsewhere or need an SR-22, Kemper is often a real option. For preferred-risk clients, I usually find better options elsewhere. I'm straightforward about this when I'm shopping for clients: Kemper is a tool for specific situations, not a go-to for everyone.

Cooper Parsons, NC License #19272643

Frequently asked questions

Does Kemper write SR-22 in North Carolina?

Yes. Kemper is one of the more accessible carriers for SR-22 filings in NC.

Is Kemper good for standard auto insurance?

It's available, but for preferred-risk drivers there are usually better-priced options. Kemper's strength is in non-standard and high-risk auto.

How are Kemper's claims?

Reviews are mixed. For non-standard auto, the claims experience is adequate but not industry-leading. Some customer service complaints are common in their specialty division.

What is Kemper's financial rating?

Kemper is rated A- (Excellent) by AM Best for most of their operating companies.

Written & Reviewed By

CP

Cooper Parsons

Owner & Licensed Independent Insurance Agent

NC License #19272643 · IronHaven Insurance · Wake Forest, NC · 25+ carriers

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